Returns/Exchanges/Refunds

What is the 100-day free trial?

We offer a period of 100 days for you to try our product. If you’re not satisfied return for a full refund. To proceed with the return process the item must be in its original condition.

Are there any return fees?

To cover the costs of the product return process and the convenience of not having to worry about repackaging the sofa or keeping the box, we deduct a $99 fee from your refund.

Can I make changes to my order?

Yes, you can make changes to your order, but only if it hasn’t started processing at the warehouse. Changes might include adding or removing items or updating upholstery options. Once your changes are confirmed, you’ll receive an updated invoice for

Do you offer exchanges?

We don’t have an exchange policy in place. However, you can return the product and place a new order for the item you’d like instead. Please note that we cannot arrange simultaneous delivery and pickup because UPS handles deliveries, while we use dif

If I return an item bought on sale, do I get a price adjustment?

If an item you purchased goes on sale, we will honor the sale price if the purchase was made within the last 7 calendar days. Beyond this 7-day window, price adjustments are no longer possible.

How do I cancel my order?

If your order has not yet begun processing at the warehouse, you can request changes, including cancelation. Once your order is processed or in transit, changes are no longer possible. Please refer to our return policy for further assistance. For any

How do I initiate a return?

To start a return, email us at [email protected] with your order number and reason for return.

When will I receive my refund?

Refunds will take 5 to 10 working days to appear back on their statement.

Do I need to keep the original packaging to return the Rove Lab sofa?

No, you don’t need to keep the original packaging to return your Rove Lab sofa. We understand that storing large boxes can be inconvenient, so our return process is designed to work without it. If you need to make a return, we’ll guide you through th

What is the complete return and cancellation policy?

Access our return and cancellation policy to learn about all the processes involved in returns, exchanges, cancellations, and refunds.