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Rove Lab US

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My order was marked as delivered, but it’s not here. What should I do?

Shipping & Delivery

How much does shipping cost?

How can I track my order?

How long does delivery take?

Do I need to be home to receive my delivery?

Can I change my shipping address?

Will I be notified when my package is delivered?

I live in a building. Will couriers bring the boxes to my unit?

What are the packaging dimensions and weight of the RoveLab modular couches?

Where Does Rove Lab ship?

Is there any way to delay or schedule shipping?

What if my delivery appointment fails?

My UPS tracking page isn’t showing any updates in transit

What should I do if I receive the wrong item in my order?

What should I do if my item(s) arrives damaged?

What is the 100-day free trial?

Are there any return fees?

Can I make changes to my order?

Do you offer exchanges?

If I return an item bought on sale, do I get a price adjustment?

How do I cancel my order?

How do I initiate a return?

When will I receive my refund?

Do I need to keep the original packaging to return the Rove Lab sofa?

What is the complete return and cancellation policy?

Returns/Exchanges/Refunds

Ordering Questions

What does the warranty cover?

How do I file a warranty claim?

Warranty

What payment methods are available?

Do you offer any sales or promotions?

Payments & Discounts

What is modular furniture?

Why is Modular Furniture the Most Practical Choice for Couches?

How can all foam be high quality?

What is OEKO-TEX certified fabric?

How do we save up to 80% of carbonfootprint?

What is the Smart Foam Technology?

Are the couch's chemical components safe?

How do I clean my Rove Lab couch?

How much does each section weigh and measure?

What is the height of the couch?

Are pillows included?

Are the covers removable?

Product and Innovation

How does the assembly process work?

How long does it take to grow?

Do I need any tools for assembly?

Can I assemble RoveLab couches by myself?

How are the modules connected to each other?

Assembly

How much do the swatches cost?

Do the colors change from time to time?

Swatches

My order was marked as delivered, but it’s not here. What should I do?Updated 3 months ago