Shipping & Delivery

How much does shipping cost?

Because of our innovative packaging, we offer fast and free shipping, passing all the logistics savings to you.

How can I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

How long does delivery take?

Most people will receive it within 5–7 business days. Because of our vacuum-packed innovation, this is much faster than most home furniture deliveries. But be aware of the stock availability status:. In-Stock Items. Orders are estimated to take 5–7 b

Do I need to be home to receive my delivery?

You do not need to be home for delivery. Orders ship via the UPS "delivery confirmed" service, and you'll receive a text or email notification upon delivery. UPS may leave the package at your door, porch, or another safe location if you're not home.

Can I change my shipping address?

For orders that have not yet been set up for shipment, we can update the shipping address. Please contact us at [email protected] to request the change. All address updates must pass a fraud check via our third-party fraud prevention service. For or

Will I be notified when my package is delivered?

With "Delivery Confirmed", you'll receive an email or text notification once the package has been delivered. This is useful if you're away from the delivery location. The notification includes the delivery time, location, and sometimes the name of t

I live in a building. Will couriers bring the boxes to my unit?

If you live in a building and are wondering how your packages will be delivered, it's important to know that UPS has specific delivery protocols. Typically, UPS couriers will not bring packages inside your unit. Instead, they will leave the boxes at

What are the packaging dimensions and weight of the RoveLab modular couches?

The following information refers to the product when packaged. Find the module's weight after unpacking and check the height of the couch along with the full dimensions of the three models. M1 Armless piece. Carton dims: 30.7*11.8*11.8in (78*30*30cm)

Where Does Rove Lab ship?

Currently, we ship to Canada, the United States (continental U.S., excluding Hawaii and Alaska), and Hong Kong. Visit Rove Lab Canada to check estimated shipping dates;. Visit Rove Lab US for shipping options in the United States;. Visit Rove Lab HK

Is there any way to delay or schedule shipping?

We are unable to accommodate requests for delayed shipping. Orders will be shipped as soon as stock becomes available. Please note that the foam has a limited time it can remain compressed in vacuum packaging. If you are moving or renovating, you mus

What if my delivery appointment fails?

If a UPS delivery attempt fails, UPS will typically make up to three delivery attempts on consecutive business days. After the third failed attempt, the package may either be held at a UPS location for pickup, returned to the sender, or delivered to

My UPS tracking page isn’t showing any updates in transit

When you receive your tracking number, the status may display as "Label Created." This means your order is being processed at the warehouse, which typically takes 2–3 business days. Once UPS collects the package, tracking updates will show live scans

My order was marked as delivered, but it’s not here. What should I do?

What should I do if I receive the wrong item in my order?

What should I do if my item(s) arrives damaged?

We apologize for the inconvenience. First, we ask for you to please inspect your order within one week of delivery. If you discover an item is defective, damaged, or incorrect, first, please verify that you have followed our assembly recommendations.