My UPS tracking page isn’t showing any updates in transitUpdated 4 months ago

When you receive your tracking number, the status may display as "Label Created." This means your order is being processed at the warehouse, which typically takes 2–3 business days. Once UPS collects the package, tracking updates will show live scans as it moves through transit.

If tracking updates are delayed, it may be due to postponed scans or long travel distances between hubs. In rare cases of a lost package, contact us at [email protected]. UPS may take up to 10 business days to complete a dock search. After the investigation, you can choose either a replacement or a full refund.

Exceptions:

• Orders are shipped using UPS’s “Delivery Confirmed” service, which does not require a signature. For replacement orders, a signature will be required upon delivery.

• UPS does not deliver to P.O. Boxes.

• We are unable to ship swatch requests or orders to the following regions:

  • Canadian territories: Nunavut, Yukon, Northwest Territories

  • U.S. locations: Alaska, Hawaii, Puerto Rico